Frustrated Coloradans face delays in getting unemployment benefits, struggle to get answers
When the economic disruption from COVID-19 and the resulting shutdowns began in early 2020, Colorado’s unemployment system was so overwhelmed that it struggled to handle the flood of applications. The Colorado Department of Labor and Employment went from processing just under 100,000 initial claims in 2019 to nearly 800,000 claims in 2020 and close to…