
‘Terrible experience’: Ex-WHO chief scientist Soumya Swaminathan slams Air India over customer service; airline responds | India News – The Times of India
NEW DELHI: Former Indian Council of Medical Research (ICMR) chief Soumya Swaminathan has expressed frustration over her recent experience with Air India, calling it a “terrible experience”. In a post on X (formerly Twitter), she said that despite being a loyal customer with sufficient mileage, she was unable to upgrade her Nairobi to Delhi flight…